22det Responsible Gaming

At 22det, responsible gaming is not a footnote — it is a core part of how we operate. We understand that gambling, like any form of entertainment, carries risks, and that for a small number of people those risks can escalate into genuine harm. Our role is to provide a safe, controlled, and transparent environment where Bangladeshi players can enjoy cricket betting, live casino, slots, and crash games without those activities interfering with their financial wellbeing, personal relationships, or daily lives.

22det takes a proactive approach to player safety. We train our support team to recognise early warning signs of problematic gambling behaviour. We make responsible gaming tools easy to find and simple to activate — you should never have to search hard for a way to take a break or set a limit. And we maintain a strict policy of not targeting players who have self-excluded or are subject to active cooling-off periods with any promotional material.

We also recognise that gambling is a legal, regulated adult leisure activity that millions of people in Bangladesh enjoy without any adverse effects. Our goal is not to discourage responsible enjoyment but to ensure that the small minority who are at risk have access to every tool and resource they need to stay safe. Every player on 22det deserves to make informed choices, and this page is part of ensuring that happens.

22det enforces a strict minimum age of 21 years for all players. This is non-negotiable. No player under the age of 21 may open an account, deposit funds, or participate in any game or betting market on the 22det platform. This rule applies to all residents in Bangladesh and to all other jurisdictions from which the platform is accessible.

All new accounts are subject to identity verification. During the KYC process, players are required to provide documentation confirming their identity and date of birth. The types of documents accepted include:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid Bangladeshi passport showing date of birth
• Birth registration certificate where required as a supplementary document

If 22det becomes aware that a player under the age of 21 has opened an account, that account will be closed immediately, all funds will be returned, and the matter will be logged in accordance with our compliance procedures. Parents and guardians who are concerned that a minor may be accessing the platform should contact our support team immediately.

Managing how much you deposit is one of the most effective ways to stay in control of your gambling. 22det allows players to set deposit limits on their accounts to help them stay within a budget that is comfortable for them. Deposit limits can be set at three intervals:

Deposit limits are designed to help, not to restrict unnecessarily. Once a limit is set, it takes effect immediately. Increasing an existing limit is subject to a mandatory cooling-off period to protect you from making impulsive decisions during a session. The three limit types are:

• Daily limit: a maximum deposit amount per calendar day, resetting at midnight Bangladesh Standard Time (UTC+6).
• Weekly limit: a maximum deposit amount over any rolling 7-day period, calculated from the day the limit was set.
• Monthly limit: a maximum deposit amount over any rolling 30-day period, calculated from the day the limit was set.

To set or modify a deposit limit on your 22det account, contact our support team via email. Our team will action your request promptly. If you wish to reduce your limit, the reduction takes effect immediately. If you wish to increase or remove a limit, a mandatory review period applies first.

Sometimes a player needs a break — whether because they have been gambling more than they intended, feel stressed about losses, or simply want to step back and reassess their approach. 22det provides two levels of account suspension to address this:

Both tools are available on request by contacting 22det support. Once activated, these protections cannot be overridden — not even by you — until the specified period has expired, or in the case of permanent self-exclusion, indefinitely. The available options are:

• Time-Out (short break): suspend your account for a fixed period of 24 hours, 48 hours, 7 days, 14 days, or 6 weeks. During this period you cannot log in, deposit, or place bets. The time-out cannot be ended early.
• Self-Exclusion (extended break): exclude yourself from the platform for a minimum period of 6 months, 12 months, 2 years, 5 years, or permanently. During the exclusion period you will also be removed from all marketing communications.
• Permanent self-exclusion: if you choose to permanently exclude, your account will be closed, your data retained only as required by law, and you will be placed on an exclusion list that prevents any future registration on the platform.

If you are experiencing urges to gamble during a time-out or exclusion period, we strongly encourage you to reach out to our support team or a professional counselling service. Self-exclusion is most effective when combined with real-world support systems.

Answering yes to one or more of these questions does not mean you have a serious problem — but it does mean the time is right to talk to someone. Problem gambling is treatable, and support is available. You do not need to face it alone.

• Set a budget before you start playing and stick to it — treat gambling as entertainment, not as a way to make money.
• Never chase losses. If you lose your session budget, stop — do not deposit again to try to recover what you have lost.
• Take regular breaks during a session. Stand up, stretch, and give yourself time to assess whether you are still playing for fun.
• Do not gamble when you are feeling emotionally distressed, tired, under the influence of alcohol, or in a pressured financial situation.
• Keep gambling a small part of your total leisure time. Balance it with other activities — spending time with family, watching cricket, or exploring Dhaka on a weekend.
• Use the responsible gaming tools available on 22det — deposit limits, time-out, and self-exclusion are all there for your benefit. There is no stigma in using them.

22det operates in accordance with principles designed to protect players who may be particularly vulnerable to gambling-related harm. This includes players who are experiencing financial hardship, those with a history of problem gambling, and players who show patterns of behaviour suggesting their play has moved beyond recreational enjoyment.

Where our support team identifies signs of potentially harmful behaviour — such as rapidly escalating deposit patterns, large losses followed by immediate redeposits, or communications expressing distress — we may proactively contact the player, offer responsible gaming tools, or in serious cases suspend the account pending a welfare review. We prioritise player wellbeing above short-term commercial considerations.

If you are a parent or guardian and are concerned that someone in your household — particularly a young person — may be accessing the 22det platform without your knowledge, please contact our support team immediately. We take all such reports seriously and will act without delay. You can also use parental control software to restrict access to gambling websites from shared devices.

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please do not wait. Reaching out for support is a sign of strength, not weakness. 22det's support team is available to help you activate any responsible gaming tool, answer questions about your account, or simply listen and point you toward appropriate professional resources.

When contacting support about a responsible gaming concern, please include your registered account username in your message and describe the issue as clearly as you can. All responsible gaming requests are treated with strict confidentiality and are prioritised ahead of general support enquiries. There is no judgement — our team is here to help you maintain a safe and enjoyable experience on 22det.